Every appointment at Bespoke is especially reserved for you! We understand that life can be hectic and sometimes schedules change, so as a courtesy to our staff, and other waiting clients, we have policies in place to ensure prompt service.
Clients arriving up to 15 minutes late for their scheduled appointment may be asked to reschedule.
We require 24-hours advance cancellation notice.
Clients that do not show up for their appointment will be charged 50% of the service upon rebooking.
If for any reason you are not satisfied with a product purchase, we will gladly exchange it for another product within 30 days of purchase.
Hot tools and hair brushes may be returned for a retail exchange only.
We strive to make your experience at Bespoke exceptional. If for any reason you are unhappy with your service, please let us know. If you would like a “redo”, we ask that you call us within one week’s time, and we will do our best to schedule you with your original service provider.
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